Versand

Effective Date: August 2026

This Shipping Policy applies to all orders placed on www.velariae.shop, formulated in accordance with German logistics and e-commerce regulations, governing order processing, delivery timeline, shipping fees, tracking, and exception handling.

Shipping Coverage

We primarily provide standard delivery services for Germany nationwide and support shipping to most EU member states. Delivery availability, transit time, and additional fees for remote regions and non-EU territories require prior customer service confirmation.

Order Processing Period

All fully paid and confirmed orders will be processed, packaged, and dispatched within 1 to 3 business days. Processing time excludes German public holidays, weekends, and peak shopping seasons with order backlogs. Holiday and weekend orders will be processed sequentially on the next working day.

Estimated Delivery Time

Standard delivery within Germany: 3–7 business days after shipment

Standard delivery to EU countries: 5–10 business days after shipment

All delivery times are estimated and non-binding, subject to logistics operational efficiency, customs clearance procedures, weather conditions, and seasonal peak delays.

Shipping Fees & Promotional Rules

Shipping costs are automatically calculated based on product weight, volume, and delivery destination, and will be clearly displayed on the checkout page before payment. We offer regular free shipping promotions with threshold rules announced officially on the website from time to time.

Order Tracking Service

Once your order is dispatched, we will send a unique tracking number and logistics inquiry link to your registered email address. Customers can check real-time delivery status online at any time. Please ensure accurate recipient name, complete delivery address, and valid contact number to avoid delivery failure.

Undeliverable & Returned Package Rules

Delivery failures caused by incorrect customer address, unreachable contact information, or customer refusal to accept delivery will result in package returns. All generated return shipping fees and re-delivery costs shall be borne by the customer. Re-delivery will only be arranged after supplementary payment confirmation.

Lost or Damaged Package Resolution

For packages lost, severely damaged, or abnormally detained during transit, customers must contact our support team within 3 working days after abnormal logistics status updates. We will verify cases with logistics providers and provide solutions including re-delivery, partial compensation, or full refund based on official verification results.